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Effective September 6, 2026 — Version 1.2

1. Who We Are

lucidping.com operates at https://lucidping.com. We are the data controller for the personal data you provide to us. Contact: nelsonnjie@gmail.com

2. What Data We Collect

We collect the following categories of personal data:

  • Account data: Your email address, display name, and hashed password.
  • Profile data: Headline, bio, location, skills, availability, links, avatar, and portfolio items you choose to provide.
  • Activity data: Listings you post, applications you submit, listings you follow or save, invites sent and received, notifications.
  • Payment data: Subscription plan type, billing dates, and Stripe customer ID. We do not store card numbers — these are held by Stripe.
  • Technical data: IP address (hashed for analytics), browser type, and access logs retained by WordPress.
  • Communications: Messages you send through the invite system, service requests you send to Sellers, and any support enquiries.
  • Services data: If you purchase Seller Access: your service listing, packages, availability status, last-active time, region and languages, verification documents you submit, and reviews you receive. If you leave a review: the review text, rating, and your IP address (retained to detect manipulated reviews).

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain the Platform and your account.
  • Display your profile to other users as you configure it.
  • Send transactional emails (application updates, invite notifications, listing updates you've subscribed to).
  • Process subscription payments via Stripe.
  • Improve the Platform through aggregated, anonymised analytics.
  • Comply with legal obligations.

We do not sell your personal data to third parties. We do not use your data for automated decision-making that has legal or similarly significant effects.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area or UK, our legal bases are:

  • Contract: Processing necessary to provide you the service you've signed up for.
  • Legitimate interests: Security, fraud prevention, and platform improvement.
  • Consent: Marketing emails and optional analytics. You may withdraw consent at any time.
  • Legal obligation: Where required by law.

5. Data Sharing

We share data only with:

  • Stripe: For payment processing. Stripe's privacy policy applies to payment data.
  • Email service provider: For transactional email delivery. Emails contain only what is necessary.
  • Other users: Your profile data is visible according to your privacy settings. Founders can see your profile if you opt in to the talent directory. When you send a service request, your name, email address, and message are delivered to that Seller so they can reply to you directly; anything you then agree with the Seller happens outside the Platform and is not covered by this policy.
  • Law enforcement: When required by valid legal process.

6. Data Retention

We retain your personal data for as long as your account is active. When you delete your account, all your personal data is permanently erased within 30 days, except where we are required by law to retain certain records (e.g. billing records for tax purposes, retained for 7 years).

7. Your Rights

Depending on your location, you have the right to:

  • Access: Request a copy of all data we hold about you.
  • Rectification: Correct inaccurate personal data.
  • Erasure: Request deletion of your data ("right to be forgotten").
  • Portability: Receive your data in a machine-readable format.
  • Restriction: Request we limit processing of your data.
  • Objection: Object to processing based on legitimate interests.
  • Opt-out (CCPA): California residents may opt out of the "sale" of personal information. We do not sell personal data.

To exercise any of these rights, contact us at nelsonnjie@gmail.com. We will respond within 30 days.

8. Cookies

We use essential cookies for session management (WordPress authentication) and a CSRF nonce cookie. We do not use tracking, advertising, or third-party analytics cookies. You may disable cookies in your browser but this will prevent you from logging in.

9. Data Security

We implement industry-standard security measures including password hashing (bcrypt via WordPress), HTTPS-only access, CSRF nonce protection on all forms, rate limiting on authentication endpoints, HMAC-signed tokens for email verification and unsubscribe links, and Stripe's PCI-compliant payment infrastructure.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to disclosing any breach affecting your personal data within 72 hours of discovery, as required by GDPR Article 33.

10. Children

The Platform is not directed at children under 16. We do not knowingly collect data from anyone under 16. If we discover we have done so, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy. The version number and effective date at the top will change. Material changes will be notified within the Platform and may require re-acceptance.

12. Contact and Complaints

Data protection enquiries: nelsonnjie@gmail.com

If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK, or your national DPA in the EU).

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Terms v1.2 — Privacy v1.2 — Effective September 6, 2026